Search for a contact - Microsoft Support (2023)

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Use the Search feature to find people and communicate with them.

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What do you want to do?

Find a contact

You can find someone in your contact list by searching for them by name or phone number. If you want to find someone in your organization who is not in already in your contact list, you can search the company directory.

To find someone by name, do the following:

  1. From the Contacts screen, press the Menu button, and then tap Search.

  2. Start typing a person’s name in the search box. If the person is already in your Contacts list, the results appear below the box.

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  3. If the person is not already in your Contacts list, tap Search the company directory to search the entire organization.

To find a contact by phone number, do the following:

  1. From the Contacts screen, press the Menu button, and then tap Search.

  2. Start typing a person’s phone number or extension. If the person is already in your Contacts list, the results appear below the box.

  3. If the person is not already in your Contacts list, tap Search the company directory to search the entire organization.

Search for additional participants

When you are in a conversation, you can add additional contacts to your conversation.

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  1. To invite someone to an instant messaging conversation, from the Conversation screen, press the Menu button, and then tap Invite others.

  2. From the Invite screen, do one of the following:

  3. Tap a contact in the list.

  4. Start typing a person’s name or phone number, and select the person in the search results. If the person is not in your contact list, tap Search the company directory, and then tap the person’s name in the search results.

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Is there a way to chat with Microsoft support? ›

Get started with Chat - Microsoft Support

Chat lets you connect with others, stay up to date on projects, and express yourself, whether you're in the office, at home, or on the go with the Microsoft Teams app.

How do I get a hold of someone at Microsoft? ›

Yes, Microsoft has live chat support. Go to the and start chatting with a live agent.

How do I find Microsoft support case? ›

In this article

To open a support request, click "Support" from the primary navigation ribbon and then click the “Open a support request" button at the top of the page.

Can you reply to Microsoft support emails? ›

Yes. By default, your response will be sent to all recipients of the email thread. If you only want to respond to the original sender, reply "No" when Cortana asks if you're ready to send your response.

How do I get live chat? ›

There are two main ways of accessing LiveChat. You can log in to LiveChat using your browser. The address to the app is: Bookmark it or even set it up as your homepage so you always have LiveChat at hand.

Does Microsoft chat still exist? ›

Chat is at the center of everything you do in Microsoft Teams. From individual chats with just one other person, to group chats and conversations in channels—chat has you covered.

Does Microsoft contact customers by phone? ›

Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer. If you didn't ask us to, we won't call you to offer support.

Does Microsoft have a call center? ›

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution - Microsoft Dynamics 365 Blog.

Does Microsoft offer free technical support? ›

This service is free. Get help and support whether you're shopping now or need help with a past purchase. Get support in the Microsoft 365 admin center. You must be a Microsoft 365 admin.

How do I ask Microsoft support a question? ›

Visit the Microsoft Community website. Go to in a web browser. Click "Ask a Question" towards the top-right of the page.

How do I escalate with Microsoft support? ›

Sign in to the Partner Center, select Customers, then select the customer who needs support. Select Service management and select Service requests. Select New request and then select Microsoft Office 365. You are taken to the Office 365 portal where you need to sign in using your Partner Center credentials.

What is Microsoft support email? ›

Microsoft support agents use the following domains to send emails to our customers:

What does a legit email from Microsoft look like? ›

If you receive a security alert from Microsoft and are concerned about its source, you'll know it's legitimate if it's from the Microsoft account team and sent from the address, like the following example.

How long does it take for Microsoft support to respond? ›

Looking back on the forum with a couple of other users who faced the exact same problem as you, it looks like at around the 7 - 9 day mark is where things were resolved.

What is a legit email from Microsoft? ›

If you aren't sure about the source of an email, check the sender. You'll know it's legitimate if it's from the Microsoft account team at

Is there a Talk Talk live chat? ›

TalkTalk Live Online Chat : 8am - 10pm

As well as phone services, you can also talk to a customer service rep via live chat on the TalkTalk website. Here, you'll be able to ask any questions you may have about your TalkTalk service without having to call, with representatives on hand from 8am to 10pm.

Are live chat supports real? ›

Understanding live chat agents

As for live chat agents, these are the real live human beings manning a website's live chat service. Contrary to popular belief, not just anyone can be a live chat agent.

Are live chat support real people? ›

Yes, live chat is with a real person.

When most people talk about live chat, they're talking about messaging in real-time with a live customer service representative. However, sometimes companies are starting to use AI to create chatbots so that they don't have to have as many people monitoring live chat requests.

Does Microsoft have a Web chat? ›

If you're a Office 365 Enterprise user, you can chat with colleagues in Outlook on the web using Microsoft Teams or Skype for Business. Note: Which icon you see depends on your organization's configuration of Microsoft 365.

Is Microsoft chat free? ›

Yes! The free version of Teams includes the following: Chat messages and search. Built-in online meetings and audio and video calling for individuals and groups.

How do I find Microsoft chat? ›

Select Calendar on the left side of Teams, right-click the meeting event, and then select Chat with participants. Or you can double-click the meeting event and select the Chat tab.

What time does Microsoft customer service open? ›

8 AM to 5 PM Central Time.

Does Microsoft charge for phone calls? ›

Calls to other Skype for Business and Microsoft Teams users are free, but if you want your users to be able to call regular phones, and you don't already have a service provider to make voice calls, you need to buy Microsoft Teams Calling Plans. For more information, see Phone System and Calling Plans.

How do I contact Microsoft answer desk assure? ›

(800) 936-5700; (800) 425-8809.

What Microsoft services are free? ›

Use free versions of Microsoft productivity apps including Word, PowerPoint, Excel, Outlook, and OneDrive. Simply create a free Microsoft account or sign in with an existing one and go.

What if I can't recover my Microsoft account? ›

If you cannot recover your account, please go to submit a separate support request to Microsoft account recovery support to get a new password.

How do I find Microsoft Answers? ›

Open the form for which you want to review the results, and then select the Responses tab. Scroll down to review a summary of the responses for each question asked. Select View results to see detailed responses from each respondent. Select Open in Excel to view an editable spreadsheet of responses to your form.

How do you ask a question on Microsoft answers? ›

In the Microsoft Q&A header, click on Ask a question. As you type in your question, we will show you similar questions that have already been asked. Make sure to investigate these because someone may have already answered your question.

Can Microsoft help me recover my account? ›

The recovery form is available at Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account.

How do you escalate an issue professionally? ›

How to escalate an issue at work effectively
  1. Acknowledge the problem. The first step to escalating an issue is acknowledging that there is a problem. ...
  2. Try to find a solution. ...
  3. Collect evidence. ...
  4. Figure out who to escalate to. ...
  5. Explain the issue. ...
  6. Take the issue to a higher authority.
26 Apr 2021

How do I report an email problem to Microsoft? ›

For a phishing email, address your message to For a junk email, address it to

How do I report a problem to Microsoft? ›

Select Help & Feedback > Send Feedback. From a Microsoft 365 app, select your profile picture in the top left. Then choose Send Feedback. The quickest route to our developers' ears is right from within Office for the web.

Does Microsoft have email? ›

Microsoft accounts

A Microsoft account is a free account you use to access many Microsoft devices and services, such as the web-based email service (also known as,,, Office Online apps, Skype, OneDrive, Xbox Live, Bing, Windows, or the Microsoft Store.

Is there a Microsoft email? ›

Microsoft Outlook Personal Email and Calendar.

How do you tell if an email is legit or spam? ›

5 ways to detect a phishing email – with examples
  1. The message is sent from a public email domain. No legitimate organisation will send emails from an address that ends ''. ...
  2. The domain name is misspelt. ...
  3. The email is poorly written. ...
  4. It includes suspicious attachments or links. ...
  5. The message creates a sense of urgency.
22 Mar 2022

How do you check if an email is legit or not? ›

7 Tips for How to Tell If an Email Is Fake
  1. Inspect the Email Header Info to Verify Whether the Sender's Address is Legitimate. ...
  2. Watch Out For Uncommon Uses of the Email Bcc Field. ...
  3. Check Whether Embedded Links Redirect to Unexpected Websites. ...
  4. Pay Attention: Don't Ignore Unusual Spelling and Grammatical Errors.
4 Nov 2020

Is there a way to check if an email is legit? ›

How to tell if an email is real: Look at the sender's email address, the content of the message (grammar, spelling, punctuation, etc.). and check the domains of any embedded links to see if they direct to you the company's legitimate website.

How long does it take for Microsoft to unblock your account? ›

Note: If you recently verified your Microsoft account by entering a security code that you received as a text message, or if you shared a large number of files, the block will be removed within 24 hours.

How long does Microsoft lock you out for? ›

The Account lockout duration policy setting determines the number of minutes that a locked-out account remains locked out before automatically becoming unlocked. The available range is from 1 through 99,999 minutes. A value of 0 specifies that the account will be locked out until an administrator explicitly unlocks it.

What do Microsoft emails end with? ›

A Microsoft account (Formerly Windows Live ID) is the email address used along with a password to sign in to any Microsoft program or service such as, Hotmail, Messenger, OneDrive, Xbox LIVE, or Office Live. Some examples of Microsoft accounts end in @live, @hotmail,

How do I verify an email from Microsoft? ›

How to verify an email address in your Microsoft account
  1. Sign in to Manage how you sign in to Microsoft.
  2. A Verify button will be next to any unverified aliases.
  3. Click Verify next to your email address, and then click Send email.

Does Microsoft have online support? ›

Try searching our online help. Get answers in the Microsoft 365 community forums. Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. If you're in the admin center, select Support > New service request.

Does Microsoft Word have a chat? ›

Once you open your document in the browser, click on your co-author's icon near the top right side of the screen, then select Join Group Chat to launch the chat box. A chat dialog box will appear to the right of the document, at the bottom you can start your conversations.

Does Microsoft Teams have live chat? ›

Live Chat lets you talk with your website visitors right from Microsoft Teams. Now you can offer great customer service and sell more without the need for another messaging tool. Setup takes less than 1 minute, and we provide you with a customizable chat widget you can add to your website.

How do you call Microsoft Teams in chat? ›

Start a call from a chat in Teams
  1. Go to your chat list, and click New chat. to start a new conversation.
  2. Type the name or names into the To field at the top of your new chat.
  3. Select Video call or Audio call. to start a call.

Can you chat on Teams with phone? ›

Once you've joined a meeting on the mobile app, you can: Tap the meeting to see the meeting header where you can return to the team channel or chat, start a chat with participants, or add people from your team to the meeting. Tap in the meeting for the meeting controls such as audio, video, and hang up.

How do you get chat up on Microsoft Teams? ›

To pop the chat out from the chat list just follow these steps: Select your Chat icon on the left-hand side of your Teams client to open the chat list. Find the name of the person/people you want to chat with. Once you've found the user select More options '…' > Pop-out chat.


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