Contact info: how, what and where? (2023)

Making sure visitors can easily get in touch with you is one of the easiest ways to generate leads.

Good contact information makes you look accessible. And that in turn makes people trust you.

Looking for contact information is one of the top tasks on many websites. So make sure you get it right.

1. Navigation

Two options:

  • An item ‘Contact’ or ‘Contact us’ in the main navigation, best as the last item.
  • As a sub-item under ‘About us’, that’s also best placed at the end of a navigation. (Only if it’s a top menu that opens up on mouse-over.)

Some additional remarks:

  • During user tests we often see that people look for contact info under ‘About us’, even when there is an item ‘Contact’ in the navigation.
    • Even if you have an item ‘Contact’ in your main navigation, make sure you provide a link to the ‘Contact’ page under ‘About us’.
    • Not enough room in your main navigation? Leave out ‘Contact’ on the first level but be sure to put it as a sub-item under ‘About us’.
  • Make sure the items ‘About us’ and ‘Contact’ are part of your main navigation. Don’t hide them away in a secondary navigation like a toolbar or a footer. Contact information is vital information. It needs to be accessible via the main menu on every corporate and government website.

Contact information in the footer:

  • Your phone number and email address OR
  • A link ‘Contact’ or ‘Contact us’

The footer is at the bottom of every page, preferably in a slightly smaller font size than the rest of the text.

3. Overview and product pages

Every page that contains information about your products or services should contain some form ofcontact information. Unless of course your business is done 100% online or you don’t want any pesky customers bothering you. In all other cases it’s essential.

(Video) 2 Ways to Find Contact Info for Tiny, Local Businesses

Detail page

If somebody on your product page feels the need to contact you, for whatever reason, that should be possible from that page.

You can of course link to the contact page but giving the visitor an email address and phone number (and possibly a link to a contact form) is even better.

Put the contact information at the bottom of the page. Somebody’s who’s really interested in your product will more than likely look at everything you’ve got to say about it and scroll down.

You can also put the contact info or a call to action at the right side of the page. But don’t put it only at the right side. That’s not enough.

Overview page

On overview pages, where a visitor has various products to choose from, you should also put your contact information.

That way a visitor who doesn’t quite know which product to choose can call or mail youto ask for advice.

4. Support area

Few things are more annoying than dissatisfied customers calling or emailing you tocomplain about your product.

Why don’t they check out the great support area on the site? And that very extensive FAQ section?

That’s not really the right attitude though, is it?

(Video) How to Create Contact information Form Using Google Forms

You should be extra nice to existing customers. Of course you should have a great online support area. But it should be just as easy for a customer to contact you by phone or mail if that’s what they want to do.

You’ve got too many customers with problems? The support by phone or mail would cost you too much?

Tough. Make a better product.

Because dissatisfied customers will call you. Or would you prefer them to vent their anger and frustration on Facebook, Twitter or their blog?I didn’t think so.

5. Contact page itself

The actual contact page should contain all your contact information. No matter how big your company is, no matter how complicated you think it is, there should be 1 page with all the contact info.

The basics:

  • Official company name
  • Address (With a link to a roadmap.)
  • Phone number
  • Fax number (If you’ve still got one.)
  • Email addres
  • Link to a simple contact form (Don’t ask the user to pick the department he wants to contact or what his question is about. Making sure the question gets to the right person is your job, not the user’s.)


  • Opening hours, when relevant.
  • Closing dates, when relevant.
  • VAT number, so the user knows you’re a real company.

Several important departments?

Your sales department has a different phone number than your support department? Put a number of content blocks on the contact page with in each block that specificdepartment’s contact details. If you don’t want people to call the main office, put that info last on the page.

Several buildings in different locations?

  • Less than 6 locations? Put them all on one page, in2 lines of maximum 3 blocks per line. Putyour main office’s contact information at the bottom.
  • You own a chain of stores? Put a simple search feature at the top of the page (1 field where the user can type in either his postal code or the name of his city).Put the main office’s contact information at the bottom of the page.

P.S. A clear view of the strengths and weaknesses of your website, intranet or app?

Would you like to sell more through your website? Get more leads? More subscribers on your newsletter? More visitors who reach their goal on your website?

Don’t wait any longer. Order a usability review. We look at the most important pages on your website and give you real-world solutions to tackle your website’s problems.

(Video) Salesforce Trailhead - Collect Contact Info from Your User

Stop losing money with your website. Take the lead on your competitors – just like the 387 companies and organisations who went before you.

Reader Interactions


  1. Contact info: how, what and where? (1)Aksam Zarook says

    I’ve put my contact phone number on the top right corner in the header of my web design website. That’s been a tremendous incentive for calling. I’ve got many callers who call me and I suspect they wouldn’t have called me if my contact no wasn’t there. Very few people will take the trouble to visit your contact us page.

    (Video) How To Backup Deleted Mobile Contact Number ,very easy 10 minute only,


Leave a Reply


What is an example of contact information? ›

contact information means: the name of a person submitting a document or of a person on whose behalf a document is being submitted; telephone numbers; personal or business addresses; email addresses; employer identification and address; or similar facts that make it possible for another to contact a person who is named ...

What are full contact details? ›

Complete contact information means the physical address, mailing address, telephone number, facsimile number and email address of a person. Sample 1.

What should be written in contact us page? ›

Include an email and phone number so visitors can get in touch with you on their first attempt. Include a short form using fields that'll help your business understand who's contacting them. Have a call-to-action to provide visitors with another action to take if they choose not to complete the form.

What is the purpose of contact information? ›

Contact Information provides the identity of, and the means to communicate with, the person(s) and organization(s) associated with the data set or information resource. This association can take several forms (e.g. technical assistance, distribution information, metadata content, etc.).

What means contact info? ›

the information required to contact someone, such as an address or telephone number.

What are the 5 examples of information? ›

Five examples of information includes: transaction processing systems. decision support systems. knowledge management systems.
  • weights.
  • prices and costs.
  • numbers of items sold.
  • employee names.
  • product names.
Sep 30, 2019

How do I ask for contact details? ›

Here's how that would look in an actual email in which you're requesting someone's phone number: “Since I like to communicate via phone for urgent matters, would you mind giving me your contact number for easier communication?” So, help your recipient scan your email — in turn, you might get their number more easily.

What is the format of contact number? ›

Phone numbers contain several components. An area code. The phone number itself. Sometimes an international country code.
The Anatomy of Phone Number Formats.
Phone Number DialedLocation
456-7890Local Phone Number
+1-212-456-7890International Phone Number
3 more rows
Feb 16, 2021

What type of data is contact information? ›

Basic data

A contact's name, email address, phone number, job title, and linked organizations are examples of basic customer data. Demographic data, such as gender and income, or firmographic data, such as annual revenue or industry, are also basic customer data.

How do you write contact information in an email? ›

In an email, your contact information is inserted at the bottom of the email after your message, closing and signature. Your contact information should include your physical mailing address, your email address and your phone number.

What do I write in contact address? ›

Here's what to include:
  1. The name of the sender should be placed on the first line.
  2. If you're sending from a business, you would list the company name on the next line.
  3. Next, you should write out the building number and street name.
  4. The final line should have the city, state and ZIP code for the address.
Apr 14, 2020

What is an example of business contact information? ›

Business Contact Information means name, job title, job function, name of employer, information about the employer (such as business unit or group charge number), and work contact details, such as work telephone numbers, work email address, work mailing address, work office address, job title, job function, employer ...

What are the four points of contact? ›

  • Hand.
  • Forearm.
  • Bicep (guns)
  • Chest (nipple)

How do I share my contact info with someone? ›

Share your contacts
  1. On your Android phone or tablet, open the Contacts app .
  2. In the list, tap a Contact.
  3. At the top right, tap More. Share.
  4. Select how you want to share the contact.

How do I send someone my contact info on iPhone? ›

To share your contact card or that of a friend, find it in your iPhone's Contacts app, scroll to the bottom, and select Share Contact. You can AirDrop your contact card, too.

What are the 4 types of information? ›

There are four types of information:
  • Factual. Factual information is information that solely deals with facts. ...
  • Analytical. Analytical information is the interpretation of factual information. ...
  • Subjective. Subjective information is information from only one point of view. ...
  • Objective.
Feb 10, 2023

What are the 3 types of personal information? ›

Below are the types of the types of personal information generally covered: Private information. Sensitive personal data information. Health information.

What are the 6 types of information? ›

6 types of information
  • Conceptual information. Conceptual information comes from ideas, theories, concepts, hypotheses and more. ...
  • Procedural information. ...
  • Policy information. ...
  • Stimulatory information. ...
  • Empirical information. ...
  • Directive information.
Apr 20, 2021

How do you ask for information? ›

Asking for information (Intermediate)
  1. Can you tell me...?
  2. Could you tell me...?
  3. I'd like to know...
  4. D'you know...
  5. (Got / Have you) any idea...?
  6. Could anyone tell me...?
  7. (Do / Would) you happen to know...?
  8. I don't suppose you (would) know...?

What do I say to ask for her contact info? ›

Instead of asking for a favor or pleading for her number, take a more confident, assertive approach. Try something like, “Hey, I need your number so we can coordinate our date next week.” Or, if you're not discussing a specific date, say, “I'm starting to really like you.

How do you request information from someone? ›

Here are six steps to request information when someone is reluctant to share:
  1. Reflect on the situation. ...
  2. Identify your goal. ...
  3. Create an email template. ...
  4. Be polite and kind.
  5. Thank them when they respond. ...
  6. Try calling them. ...
  7. Consider asking someone else. ...
  8. Use an intriguing subject line.
Aug 11, 2021

What are the 3 parts of a phone number? ›

For example, a telephone number in North America consists of a three-digit area code, a three-digit central office code, and four digits for the line number.

How do you write your contact number? ›

National format for telephone numbers

For landline telephone numbers, write the 2-digit area code followed by a non-breaking space. Then write the rest of the number in 2 chunks of 4 digits. Write mobile telephone numbers in 1 chunk of 4 digits and then 2 chunks of 3 digits.

What are the 4 sections of a custom number format? ›

A number format can have up to four sections of code, separated by semicolons. These code sections define the format for positive numbers, negative numbers, zero values, and text, in that order. You do not have to include all code sections in your custom number format.

What are the three 3 types of data? ›

The statistical data is broadly divided into numerical data, categorical data, and original data.
Different Types of Data in Statistics
  • Numerical Data. ...
  • Categorical Data. ...
  • Ordinal Data.

What are the 5 data types? ›

Most modern computer languages recognize five basic categories of data types: Integral, Floating Point, Character, Character String, and composite types, with various specific subtypes defined within each broad category.

What does contact address mean example? ›

(ˈkɒntækt əˈdrɛs ) an address where a person can be contacted. He left no contact address.

How do I write my full address? ›

Mailing Address Format
  1. The recipient's name on the first line. You can choose whether or not to include a title, such as Ms. or Dr.
  2. The recipient's building number and street name. Also include a suite number, apartment number, or P.O. ...
  3. The recipient's city, state, and postal code on the final line.
Nov 11, 2022

What are examples of contact types? ›

Contact vs. Non-contact Forces
Contact Force
How are they formedBetween two objects that are in physical contact
Field forceDoes not exist
TypesFriction, tension, normal force, air resistance, and spring force
ExampleThe resistance offered by a floor when a box slides on it

How do you share contact information with someone? ›

Share your contacts
  1. On your Android phone or tablet, open the Contacts app .
  2. In the list, tap a Contact.
  3. At the top right, tap More. Share.
  4. Select how you want to share the contact.

What is an example of contact address? ›

More Definitions of Contact Address

Contact Address means:, with a copy to P.O. Box 81226, Seattle, WA 98108-1226, Attn: Marketplace Web Service Support.

How do you write a contact information person? ›

What to Include in Your Contact Information Section
  1. First Name, Last Name: e.g. 'Robert Johnson'
  2. Phone Number: e.g. '004 412 2019'
  3. Email Address: e.g. ''
  4. Location: e.g. 'Copenhagen, Denmark'
Jan 4, 2023

What is the contact type? ›

A contact type describes the role or position of a contact person for an application. Contact types are used only for application contacts, not for profile contacts.

What are contact categories? ›

Categorizing contacts

You can organize your contacts into categories, such as Family, Friends, or Business. You can assign each contact to more than one category. Open Contacts and click the Home tab. Select the contact you want to categorize.

How do you classify contacts? ›

Organize Your Contacts into Labels

You can do that by opening the Contacts app and tapping on the hamburger menu located at the top left. If you created any Labels, you should see them there. If not, tap on the “Create label” option. Give your Label a name and start adding members.

How do I share contact info on iPhone easily? ›

Share a contact

Tap a contact, tap Share Contact, then choose a method for sending the contact information. Sharing the contact sends all of the info from the contact's card.

How do I send my contact info to another iPhone? ›

Make sure you're signed into the same Apple ID on both devices (Settings > [your name]). On both iPhones, open Settings > [your name] > iCloud. Enable the Contacts toggle on both devices. Wait until the message about merging contacts appears and tap Merge.

How do I write my contact address? ›

Here's what to include:
  1. The name of the sender should be placed on the first line.
  2. If you're sending from a business, you would list the company name on the next line.
  3. Next, you should write out the building number and street name.
  4. The final line should have the city, state and ZIP code for the address.
Apr 14, 2020

What is the difference between contact address and residential address? ›

The difference is a residential address is where you officially live for a minimum of 183 days of the year and can prove residency there, a correspondence address is where you send and receive all mail items. We have no restriction on how the address is used, it's 100% whether the organisation accepts.

How do professionals ask for contact information? ›

Here's how that would look in an actual email in which you're requesting someone's phone number: “Since I like to communicate via phone for urgent matters, would you mind giving me your contact number for easier communication?” So, help your recipient scan your email — in turn, you might get their number more easily.


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